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Programme Policy
Last Updated: 20 July 2026
This policy outlines the terms and conditions, payment procedures, privacy practices and professional expectations for services offered by Restore Nutrition, conducted by Farah Ali-Islam (Registered Dietitian). By booking a consultation or enrolling in a programme, you agree to these terms.
1. Booking & Payment
Restore Nutrition currently offers:
Initial Nutrition Consultation: TT$600
Follow-Up Consultation: TT$400
Six-Week Nutrition Support Programme: TT$1,800
Appointments are booked through Renand Medical Clinic.
For individual Initial and Follow-Up Nutrition Consultations, payment is made at the end of the consultation and may be made by cash or cheque.
For the Six-Week Nutrition Support Programme, the initial consultation is completed first. The full programme fee of TT$1,800 is payable at the end of the initial consultation. The programme fee must be paid in full; instalment payments are not offered.
Questions before booking may be directed to Restore Nutrition via WhatsApp or email.
2. Consultation & Programme Structure
The Initial Nutrition Consultation includes a comprehensive nutrition assessment and personalised intervention plan, which may include review of medical history, medications, laboratory results, dietary intake, anthropometric measurements and body-composition analysis.
Follow-Up Consultations focus on monitoring progress, reviewing challenges and adjusting nutrition recommendations and goals where necessary.
The Six-Week Nutrition Support Programme includes:
An initial nutrition assessment and personalised plan
Three follow-up consultations over six weeks
Membership access to the Restore Nutrition resource portal
Bioelectrical impedance body-composition analysis
Nutrition resources, goal-setting tools and progress trackers
Clients may be asked to provide meal records, photographs, physical activity logs, blood glucose readings or other relevant health information to support their nutrition care.
3. Missed or Rescheduled Appointments
Clients should provide advance notice if they are unable to attend a scheduled consultation.
Missed appointments should be rescheduled as soon as possible, subject to availability.
For the Six-Week Nutrition Support Programme, timely rescheduling is encouraged to maintain continuity and allow the programme to be completed within the intended timeframe.
4. Refunds & Cancellations
Payments for completed consultations are non-refundable.
No refunds are provided once the Six-Week Nutrition Support Programme has begun.
Where serious illness, an emergency or another significant circumstance prevents participation, Restore Nutrition may allow the remaining programme consultations to be completed within three months. This will be considered on an individual basis.
5. Professional Conduct
Restore Nutrition is committed to providing respectful, professional and non-judgemental nutrition care.
The dietitian reserves the right to discontinue services in cases involving:
Disrespectful, abusive or threatening behaviour
Harassment, discrimination or inappropriate communication
Behaviour that threatens the safety or wellbeing of the dietitian, clinic staff or others
Unauthorised copying, sharing or distribution of Restore Nutrition materials or resources
Difficulty following nutrition recommendations or achieving nutrition goals will not result in discontinuation of care.
No refund will be issued where services are discontinued because of serious misconduct.
6. Privacy & Confidentiality
Information collected may include:
Personal information such as name, age, contact details and emergency contact information
Medical and family history, diagnoses, medications, allergies and laboratory results
Dietary intake, eating patterns, food records and physical activity information
Anthropometric and body-composition measurements
Relevant health-monitoring information such as blood glucose readings
Appointment and payment information
Information is used to:
Provide nutrition assessments and personalised recommendations
Monitor progress and adjust nutrition care
Communicate regarding appointments, programmes and payments
Maintain appropriate records for continuity of care
Meet professional and legal obligations
Confidentiality:
Client information is treated as confidential and reasonable measures are taken to protect personal and health information.
Information will only be shared with another healthcare professional or third party with the client's consent, unless disclosure is required or permitted by law.
Client rights include:
Requesting access to or correction of personal information
Asking how personal information is used
Withdrawing consent for non-essential communications
Requests to delete clinical records remain subject to applicable professional or legal record-retention requirements.
7. Children's Privacy
Information relating to minors is collected with the consent and appropriate involvement of a parent or legal guardian and is treated confidentially.
8. Communications
Clients may be contacted to confirm or reschedule appointments, provide follow-up information, discuss programme requirements or address payment matters.
WhatsApp, telephone or email may also be used to exchange information relevant to nutrition care.
Clients may opt out of promotional or other non-essential communications at any time.
9. Updates to this Policy
Restore Nutrition may update this policy periodically to reflect changes in services, programmes or administrative procedures.